Privacy Policy

Kingston Gym + Swim
Operated by TNRC Pty Ltd (ABN 71 151 527 141)
Effective: 11 February 2026

1. Introduction

Kingston Gym + Swim (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our facilities, website, booking systems or services, or by providing your personal information, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to all members, trial participants, casual visitors and guests of Kingston Gym + Swim.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for the operation of Kingston Gym + Swim, including but not limited to:

Name

Date of birth and age

Email address

Phone number

Address or postcode

Emergency contact details

Membership and booking details

Payment and billing information

Health or fitness information voluntarily provided (e.g. injuries, pregnancy, medical conditions relevant to participation)

Access records (including fob or mobile access logs)

CCTV footage (see section 9)

Sensitive information (such as health information) is only collected where reasonably necessary and with your consent, or as otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information when you:

Make bookings or attend sessions

Complete waivers, forms or surveys

Communicate with us via email, phone, website or in person

Use our facilities or access systems

Interact with us via social media or marketing platforms

Information may be collected directly from you or automatically through our systems.

4. Why We Collect and Use Your Information

We collect and use personal information to:

Provide access to our facilities, services and programs

Manage memberships, bookings and payments

Administer free trials, promotions or offers

Ensure safety, security and risk management

Communicate with you about your membership or services

Respond to enquiries, complaints or incidents

Comply with legal, regulatory and insurance requirements

Improve our facilities, services and operations

Market our services (where consent is provided or permitted by law)

We do not sell personal information to unrelated third parties.

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors and service providers

Booking, membership and payment platforms (e.g. Zen Planner, Ezidebit)

IT, security, legal, accounting or professional advisors

Insurers and insurance brokers

Emergency services where required

Regulatory authorities where required by law

All third parties are required to handle your information in accordance with privacy laws.

6. Business Transfer, Sale or Restructure

Kingston Gym + Swim is operated by TNRC Pty Ltd and may be restructured, transferred, sold or operated by another entity in the future.

If ownership or operation of the business changes, personal information may be transferred or disclosed to the new operator, purchaser or related entity for the purposes of:

Continuing operations

Honouring memberships or offers

Communicating with members

Managing ongoing services

Any recipient of personal information will be required to handle it in accordance with Australian privacy laws and this Privacy Policy (or an equivalent policy). We will provide notice where reasonably practicable.

7. Marketing Communications

We may contact you via email or SMS to provide:

Updates about the facility

Membership information

Promotions or events

You may opt out of marketing communications at any time by:

Using the unsubscribe link in emails

Replying “STOP” to SMS messages

Contacting us directly

Operational or service-related communications may still be sent where necessary.

8. Storage, Security and Overseas Disclosure

Your personal information is stored securely using reputable third-party platforms and systems. Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.

Some service providers may store data overseas (for example, cloud-based systems). Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards consistent with Australian law.

9. CCTV, Video and Audio Monitoring

Kingston Gym + Swim operates CCTV systems throughout the facility for safety, security, risk management and incident response purposes.

CCTV monitoring may occur in all areas of the facility except bathrooms and enclosed change rooms. This includes gym areas, pool surrounds, sauna and ice bath zones, entry points and shared spaces.

Due to the nature of the facility, CCTV may operate in areas where members are wearing swimwear or minimal attire. Cameras are positioned to prioritise safety and oversight, not personal privacy.

CCTV systems may capture visual and audio recordings, although audio functionality may not be continuously active.

Clear signage is displayed throughout the facility. By entering the premises, you acknowledge and consent to CCTV monitoring.

Recorded footage is stored securely and accessed only when reasonably necessary for lawful purposes such as safety reviews, incident investigation, compliance or insurance matters.

10. Photography and Videography

From time to time, photography or videography may occur within the facility for marketing, promotional or community purposes.

If you do not wish to appear in photos or videos, please notify a staff member. You may also request removal of identifiable images where reasonably possible.

11. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We may require verification of identity before processing requests. We will respond within a reasonable timeframe.

12. Complaints

If you have concerns about how your personal information has been handled, please contact us. We take privacy complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available via our website or on request.

14. Contact Us

Email: info@kingstongymswim.com.au